Refund policy

Effective Date: 07-05-2025

At Kapda Kulture, we aim to deliver high-quality products and a smooth shopping experience. Please read our exchange and refund policy carefully.

Exchange Policy (No Direct Returns)

🔁 We do not offer direct product returns.
However, exchange requests are allowed under specific conditions.

Exchange Eligibility:

• Request must be raised within 7 days of delivery

• Product must be:

  • Unworn and unwashed

  • In original packaging

  • With all tags intact

  • Free from stains, perfume, or damage

❌ Innerwear, customized items, and products marked “Final Sale” are not eligible for exchange.

Exchange Process

• Exchanges are subject to product availability

• You may request:

  • A different size, or

  • A different design (price difference, if any, will apply)

📌 All exchange requests are reviewed and approved at Kapda Kulture’s discretion.

Refund Policy (Store Credit Only)

• 💳 No refunds to original payment method

• ✅ Approved exchanges will be provided via Store Credit only

• 🕒 Store credit will be issued within 7–10 business days after product inspection

• 🛍️ Store credit can be used on future purchases and is non-transferable

Shipping Charges

🚚 All exchange shipping charges are to be borne by the customer

• Original shipping charges are non-refundable

• Return courier costs will not be reimbursed

Quality Issues / Wrong Product

If you receive a damaged or incorrect product:

• Contact us within 48 hours of delivery

• Share clear photos or videos for verification

• Once approved, exchange will be processed as per policy

Important Notes

• Exchanges without original tags or invoice will not be accepted

• Minor color differences due to lighting or screen settings are not considered defects

• Repeated misuse of the exchange policy may lead to order restriction

Contact Us

For exchange-related queries:

Kapda Kulture
📧 Email: kapdakulture@gmail.com
📞 Phone: +91-8866002521
🌐 Website: www.kapdakulture.com